Switching provider? Know your rights.

Your evidence: it's already in your hands

A new provider's prescriber needs proof of your current treatment and dose so they can assess continuing you at that dose rather than starting from the beginning. You usually do not need to wait for your old provider — the evidence is on your medicine:

• 📦 The dispensing label on your current pen or its box — it shows your name, the medicine, the dose and the dispensing pharmacy. Photograph it clearly. This is the single most useful piece of evidence.
• 📱 Your account screen at your current provider showing your treatment and dose — take a screenshot.
• 📧 A recent order confirmation email naming the medicine and dose.

The new provider will still carry out its own clinical assessment — that's proper practice, and it protects you.

Records-request letter generator

If your provider won't give you your prescription records — or makes it difficult — the law is on your side. Under UK GDPR Article 15, they must provide your data within one calendar month, free of charge. Fill in the boxes and we'll write the letter.

14 September 2026

To: [Provider name] — Data Protection / Patient Records

Subject Access Request under UK GDPR Article 15

Dear Sir or Madam,

I am a patient of [Provider name]. I am writing to make a subject access request under Article 15 of the UK General Data Protection Regulation.

Please provide me with a copy of all personal data you hold about me, including:
- my prescription records (medicine, dose and dispensing history);
- my consultation and clinical assessment records;
- my order and payment history; and
- my account details.

To help you locate my records:
Full name: [Your full name]
Account email: [The email address on your account]

Please provide this information within one calendar month, as required by law, and free of charge. I would prefer to receive it electronically.

If you do not normally handle these requests, please pass this letter to your data protection lead. If my request is not fulfilled within one month, I may refer the matter to the Information Commissioner's Office.

Yours faithfully,
[Your full name]

Email it to your provider's support or data-protection address, or paste it into their contact form. Keep a copy and note the date — the one-month clock starts when they receive it.

The safe-switch checklist

1. 1. Check your renewal date first. Find your current provider's next billing date and pause (rather than cancel) if a charge is imminent.
2. 2. Gather your evidence before starting anywhere new — see the guide above.
3. 3. Time it with supply in hand. New-provider assessments typically take a day or two — start while you still have 7–10 days of your current supply, and keep your usual dosing day through the changeover.
4. 4. Complete the new provider's clinical assessment honestly — it's the basis on which their prescriber takes responsibility for your care.
5. 5. Only cancel the old provider once the new supply has arrived — and before their next billing date. Check the new provider's repeat price and what's included (consultations, needles, delivery), not just the first-order offer.